Option 1: Purchase Equipment with 2-Year Commitment – $600.00

Service can be suspended for 6 Month max per year term ($20.00 per month), but can be cancelled at any time by paying the Early Termination Fee (ETF starting at $415.00)

Option 2: Lease Equipment with 2-Year Commitment

• We will add an additional $15.00 charge to the monthly service plan you decide on.
• Requires $10.00 fee and the form filled out for a credit check.
• Minimum requirement is a 24 month commitment.
• You have the following installation options:
  • Self-installation with our help over the phone
  • Local installer
  • We can refer an installer

Option 3: Purchase Equipment with No Commitment – $1015.00

Service can be suspended for 6 Month max per year term ($20.00 per month), but can be cancelled at any time no penalty no ETF.

Bandwidth Allocations & Management

• Monthly Usage Allowances (download & upload)
• Usage starts on day of modem activation
• Business Period Bytes: 8AM to 6PM local time
• Anytime Allowance Bytes: 24×7 (Also consumed when Business Period Bytes are not available)
• Status Meter: Tracks usage and provides threshold alerts

Restore Tokens & Token Management

• Instantly increase monthly usage allowance

Service Term: 24 months

• Seasonal Suspend is supported
• 6 Month max per year term, automatically restarts
• $20/site/month administrative charge

Service Termination

• $415.00 Service Termination Fee for first 3 months
• Fee reduces $15.00 per month thereafter
• No refund for returned equipment

Warranty

• 12 months on all parts

2000W Modem

• Is the only supported modem in Gen5
• The Wifi is always included, and not optional
• The HT2000W is fully backwards compatible on Echostar 17 & 19
• J2WW does not support the HT2000W (yet)

1W Radio

• Replaced with a new, functionally equivalent unit
• No impact to customers

Relocation supported in Jupiter

• Modem relocation only available to resellers

No call to NOC required to move site

• Simply re-register modem after moving

Beams alternate polarity

• If auto-deploy is not used, feed horn may need rotation

Transportable API via OpenAMIP

• C-Com and Wineguard are fully qualified today

Service Commitment and Early Termination Fees

• All Service Plans except for the Recovery Act Program Basic Service Plan require a commitment of twenty-four (24) months. If you have subscribed to any plans others than the Recovery Act Program Basic Service Plan, and you terminate service prior to the expiration of the commitment, you will owe, and your credit or debit card will be charged, the Early Termination Fees described below. In addition, you will be required to return the applicable Equipment to Hughes whenever you terminate your service, or you will be required to pay the Unreturned Equipment Fee described below.
• Early Termination: Purchase Option (equipment and standard installation purchased upfront)
• If you cancel your order before installation, you will be refunded the amount that was collected at time of order.
• If you cancel after activation but before the end of your 24-month term commitment, you will be charged a Service Termination Fee of up to $400. The exact amount of the Service Termination Fee will be $400 for the first ninety (90) days after activation of the HughesNet Service. Thereafter, the amount will decrease by $15 per month for each month of active Service.

Houston Media Systems Forum